If you have any questions or queries, would like to learn more about other products in our cloud suite, or would like to place an order...
Clever Support Services, as flexible as you need it
Cloud solutions are the inevitable future of IT, but due to the expertise required to provide cloud services, most organisations look to work with cloud partners to deliver the services their customers are demanding.
Other sectors outside of IT are beginning to add cloud services into their product portfolio to increase their customer loyalty, and white-labelling allows you to sell and make extra revenue without having to invest in building, managing and supporting your own cloud environment.
Quest Support Services are available to all of our partners who want to add our cloud services into their business, but have little or no IT expertise and can’t provide the additional required support service themselves.
Our white labelled support is as flexible as you need it to be.
We can do for you:
1st, 2nd or 3rd line support
We can front as your support team
Bill your customers directly, but using your billing template and branding
Quest Support Services help your business customers meet all of their IT demands with enterprise grade technical support offered at small business pricing. Our full-scope, white-label IT service empowers you to goto- market with a value-added service that requires no investment or risk to your business.
Quest Support Services provides a first-class outsourced IT experience, and we take great pride in delivering an outstanding customer service – our support team is highly trained and experienced in handling all of our customers support issues professionally, swiftly and efficiently.
Whether it’s standard support on desktop or server hardware, advice on managing an application, or even help setting up a BYOD for the office, our IT help desk staff are available whenever you need to assist.
It is important for us to maintain your brand identity, and to maintain the standard of service you provide for your current customers. Quest execute a strict help desk plan, with market leading SLA’s ensuring the level of service to your customers is always as high as you would give them yourself.
Each time you or your clients have a support experience with us, they get the chance to rate our performance. Our team guarantee to answer your calls within 5 rings, and our passionate for providing the best service. Don’t just take our word for it, review our customer feedback satisfaction results for yourself:
- The speed of response to request – 9.82/10
- The competence of our support team – 9.75/10
- The friendliness of our support team – 9.84/10
- Was your issue resolved first time – 92%
- Average Response Time – 14 minutes
- Average Fix Time – 52 minutes
- 1st, 2nd and 3rd line support
- Support hours 8.30am to 5.30pm Mon – Fri Optional 24/7 x 365 Support *
- On-site support
- Unlimited Remote & Telephone Support
- 3-hours SLA on Servers
- 6-hours SLA on PC’s
- 24/7 Server Monitoring
- Preventative Weekly Maintenance Checks Out of Hours Security & O/S Updates Routine annual maintenance visit* available with Enhanced Support Service