Advanced Call Routing & Call Recording

questInbound - Inbound Advanced Call Routing

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Control your calls, from any number, anywhere

Never miss a call again with questVoice Inbound, an intelligent advanced call routing and call recording service, in partnership with Gamma Telecom.

questVoice Inbound Advanced Call Routing & Call Recording is a telephony service for both geographic and non-geographic numbers (NGNs) that provides online access to a full range of call routing, monitoring and managing tools to empower any business with the perfect customer service.

Quest are Gamma Telecom Certified Partners which ensures our clients get the best possible service and that we are qualified to recommend the best connectivity services to our clients.

  • Use with any number, anywhere, from any device – the service is available on geographic (01/02) and non-geographic (08/03) numbers and is accessed through a secure user-friendly website that can be accessed from any device
  • Extend the life cycle of your current PBX – many of the features your legacy phone system cannot provide will be available on questVoice Inbound therefore you don’t have to upgrade an entire PBX for an additional feature
  • Easy to use – the entire service is designed to be jargon free, intuitive, and enables you to become very productive, very quickly
  • Full Administrative Control. With other similar services you will need to call your telecoms partner in order to make changes to your call routing, but not with questVoice Inbound. You have full control of your solution to make changes when you need to
  • Immediate set up – everything’s online and directly feeds into Gamma Telecom’s network giving the ability to instantly create or make changes to call plans, announcements and other features
  • No capital outlay – no set up costs means that it can be funded out of operational spend, enabling quick decision making and implementation
  • Makes use of your marketing efforts – inbound calls are golden sales opportunities, but studies have shown that a prospective client will quickly move on to another provider if their calls go unanswered.  Don’t waste your marketing efforts by simply missing phone calls!
  • Cost efficiencies – at peak times you could queue you incoming calls rather than having to install more ISDN channels, the last thing your customer wants is an engaged tone

Using an advanced call routing solution like questVoice Inbound will ensure that your business won’t miss a call, even in the event of a disaster.  The questVoice Inbound advanced call routing & call recording platform is Cloud-hosted, and isn’t tied to your onsite phone system or handsets, so if you suffer a fire or flood, you can access questVoice Inbound from any Internet-connected device and enable your pre-made Disaster Recovery and Business Continuity plan (e.g. automatically divert all calls to mobiles/employees’ home numbers).