Cloud Computing FAQs

Cloud Computing FAQs

Thanks to the ambiguity of the term “Cloud Computing”, you’d be forgiven for being a little unsure about what it is, but more importantly, what it can do for your business.  IT plays such an integral part in modern business, and you really need to understand the features and benefits that new technology can bring you before adopting it.  As a result, we’ve put together a list of the most frequently asked questions about cloud computing; feel free to get in touch using the Contact Us page if your question isn’t answered here.

This is the most common question we receive, and rightly so; you wouldn’t be doing your job as an IT decision maker if you didn’t consider the security of a new IT system.  There is a common misconception that cloud computing is insecure, but when you peel back the layers of an IT solution, it becomes clear that this is incorrect…

Private Cloud

Services offered over the Internet or over a private internal network to only select users, not available to the general public.  Also referred to as IaaS (Infrastructure-as-a-Service) or PaaS (Platform-as-a-Service), the idea being that each company gets its own virtual infrastructure (servers, networking equipment, software, etc), to manage as they see fit (or outsource the management and support to the Cloud provider).

Public Cloud

Services offered over the public Internet and available to anyone who wants to purchase the service.  Often referred to as a multi-tenanted Cloud; the idea behind this is that the cost of infrastructure and hosting is shared between many companies (therefore reducing costs to the end user), while still maintaining complete security between businesses.

Hybrid Cloud

Hybrid Clouds draw on the benefits of both Private and Public Clouds and is the solution many businesses opt for.  For example, a business might go for their own bespoke Private Cloud solution with multiple Cloud Virtual Private Servers for RDS, data, and applications, but they may also use a Public Cloud email solution such as questMail Cloud Email to avoid managing their own email server.

In the case of Quest Cloud Solutions Ltd, you, the Client, always maintains ownership of your data, and this is written into our Terms of Business.  It is worth noting however that this isn’t always the case, with certain providers writing into their Terms that they own all data stored on their systems.  It is vital that you discuss this point with any provider you speak with, as it could affect the termination process if you ever choose to leave them in the future.

Quest Cloud Solutions Ltd fully comply with UK Data Protection laws, and our Terms state that the client always maintains data ownership and we won’t share it with anyone.

There is a lot of negative press concerning data privacy and Cloud Computing, and we won’t deny, some of it is valid for certain Cloud providers.  However it isn’t a blanket issue that covers all Cloud providers; a lot of it depends on the Cloud providers’ location.  Thanks to the US Patriot Act which came into effect shortly after the events of September 11th 2001, the US Government now has the right to look at any data that is stored on infrastructure that is owned by an American Cloud provider, regardless of where in the world it is stored.  Worth considering when looking at Microsoft 365, Google Apps, and Amazon EC2; will you or your clients be happy with your data being stored outside of the UK?

With Quest, your data will always remain in the UK, replicated across multiple hard drives (and potentially multiple geographic locations).  We can tell you at any point where your data is, and you are always free to remove the data from the system at any time. 

Microsoft Exchange is the World’s Number 1 Business Email Solution

Microsoft Exchange has been the world’s most popular business email solution for many years.  It offers the most functionality, flexibility, and resilience in an email solution compared to all other email products available.  Users benefit from reliable emails, calendar sharing, ActiveSync mobile email, and Outlook Web Access (OWA).  Traditionally, the high cost of buying server hardware, Microsoft Exchange licensing, and the need for IT maintenance meant only larger business could afford it, leaving SMEs with low-grade email solutions.  Now though, thanks to “the Cloud”, all businesses of all sizes can benefit from using a Microsoft Exchange platform for their email solution.

No need to buy hardware or software; just pay for as many mailboxes as you need, per mailbox per month.

How does it work?

We host a large and resilient Microsoft Exchange server farm on our Cloud platform, based in our UK datacentres.  Using advanced security techniques, we can provide businesses with their own private mailboxes on this platform.  As a result, businesses only need to pay for the individual user license they need on a month-by-month basis, with no need to pay for the hosting cost, the hardware costs, the Exchange server costs, or maintenance contracts.

What’s stopping you?

With questMail Hosted Microsoft Exchange mailboxes, you get 100% of the benefits of a traditional Microsoft Exchange email solution that used to be cost-prohibitive to smaller businesses, with the added resilience, security, and redundancy that “the Cloud” offers.

Hosted Online Backup is more secure, automated, resilient, and redundant than traditional backup methods

Hosted Online Backup products such as questBackup

Contact Us.

Hopefully we’ve answered your question here, but talking to a human is always better; call us today 0845 521 6000

Contact Quest